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American Weigh Wholesale, Inc. Limited Warranty

If there are any differences between this online warranty and the warranty included in the box with your product, then the terms of this online warranty supersede those included with your product.
American Weigh Wholesale, Inc. (hereinafter “we,” “our,” “us,” or “American Weigh”) warrants to the original end user purchaser that our American Weigh Scales, DigitZ, Fast Weigh, and Peachtreescale products distributed by us (the “Products”) will be free of manufacturing defects or defects in materials or workmanship. The applicable warranty period begins on the original date of purchase by the original end user purchaser and continues for the time period provided for each Product brand in the table below.

Product Warranty Period

Brand
Warranty Period
American Weigh Scales 10 Years
Fast Weigh 5 Years
Peachtree 5 Years
DigitZ 1 Year

Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased from us or from an American Weigh Wholesale, Inc. authorized seller, unless otherwise prohibited by law. We reserve the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not extend to damages or defects that result from the following: misuse, unreasonable use, neglect, overloading the scale, dropping or otherwise shocking the scale, accident, improper service or calibration, normal wear and tear, other causes not arising from defects in materials and/or workmanship, or failure to use or store the Product in accordance with instructions furnished by us. This warranty does not cover accessories or other removable parts such as batteries and AC adapters. We do not service other manufacturer warranties. During the applicable warranty period, we will repair or replace any defective Product without charge at our option. If your Product model has been discontinued, it will be replaced with a comparable Product model.
Our Product warranty will not be honored if you fail to provide a proof of purchase showing the Product you purchased, the date of purchase, and the retailer from whom you purchased the Product. To make a warranty claim, first, complete the Troubleshooting Guide and then complete the Warranty Claim Form located below, or contact our warranty department at warranty@awscales.com or call 866-643-3444.
To obtain service under the terms of this warranty, you must provide a copy of your original sales receipt or other proof of purchase showing the Product purchased, the date the Product was purchased, and where the Product was purchased. We may require you to return the defective Product, in which case you are responsible for the shipping charges to send the defective Product back to our warranty processing center. Please choose a shipping method with delivery confirmation. We are not responsible for returns not received or damaged due to improper packaging. Please include your name with the Product for faster processing. We will pay the standard ground shipping cost to return the repaired or replaced Product unless you are an international customer. International customers who choose to return a Product for warranty repair or replacement are responsible for shipping charges to our warranty processing center as well as return shipping charges back to them, and authorize us to bill such charges to the credit card used to place the order. We are not responsible for any customs duties or fees associated with international returns.

Troubleshooting Guide

Please try each of these steps to troubleshoot first before submitting a warranty claim. If none of the steps work, please send us your details to file your claim.



Reset and Test

Your first step should be to reset your scale so the scale reads zero.

Your scale may feature a special code to reset it to factory conditions. For example, some models require stepping on a specific corner two or three times to clear all digital codes and return the scale to zero. You can check this information in your scale's user manual.

Once the scale is successfully set to zero, test the scale's accuracy with an object of a known weight. Something like a 10-pound free weight is ideal and should let you know immediately whether the scale is measuring and displaying weight accurately. If so, the scale should also reflect heavier weights accurately as well.

Not resolved, please send us your details

Verify Your Scale Is on a Level Surface

If that doesn't work, check to make sure your scale is set on a level surface.

You can use a small round object, such as a ball or marble, to quickly check this. Simply remove the scale, place the marble or small ball on the floor, steady it, then remove your hand. If the ball begins to roll, your floor is probably slanted. Alternatively, if you have access to a construction level, place it on the floor.

In either case, if your floor appears not to be level, try relocating the scale to a more even surface elsewhere in your home.

If that doesn't work, visually examine the "feet" on the bottom of your scale. These are usually four rubber pads positioned in each corner on the underside of the scale. Clean off anything stuck on one that might throw off balance.

Not resolved, please send us your details

Calibrate the Scale

You may need to calibrate your digital scale every few months or so, depending on use. If it's been awhile since you calibrated your scale, that may be the cause of the issue.

First, put the scale in calibration mode. There may be a specific button or sequence to press to put the scale in this mode. Consult the user manual for this if it's not immediately clear. If you no longer have the user manual, search the web for the manufacturer name and model number plus the phrase "user manual" (or "user guide").

Once the scale is in calibration mode, place an item of known weight on the scale. Free weights are good choices for this purpose. The scale should measure the known weight fairly quickly, within a few seconds. Then, press the calibration button to end the procedure. Depending on the manufacturer and model, the scale may signal the end of the test by displaying a code, such as "End," "Cal" or "0."

Not resolved, please send us your details

Check the Batteries

Battery problems are often the cause behind digital scale display and function issues.

Carefully open the battery compartment and remove the batteries. Use a small, clean paintbrush or cotton swab to sweep the compartment free of dust or debris that might interfere with the battery connection. If that doesn't solve the problem, try replacing the batteries with fresh ones.

Check the LCD Panel

If your scale displays a partial reading in the LCD view panel, a loose connection may be to blame. Try pressing gently on the display area from the outside first.

If that does not correct the problem, try removing the bottom plate from your scale as well as the batteries from the battery compartment. If you can visually identify a loose connection to that display area, and can reach the area easily, try re-securing it.

Not resolved, please send us your details

WARRANTY CLAIM FORM

Name :
Address :
Phone :
Email :
Model :
Date of Purchase :
Proof of Purchase
(Only JPG, JPEG, PNG & GIF files, upto 1MB are allowed)
:
Error Code from Unit :
: Zero Range has shifted. Perform calibration Adjustment. If problem persists, the load cell may be permanently damaged due to overloading.
: Maximum capacity exceeded. Remove the extra weight to avoid damaging load cell.
: Batteries are low. Replace Batteries.
: The scale is unstable. Use the scale in a more stable position.
: Maximum capacity exceeded. Remove the extra weight to avoid damaging load cell.
: Batteries are low. Replace batteries.
: Load cell is damaged and scale is defective.
Describe your issue :
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