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Warranty

American Weigh Wholesale, Inc. Limited Warranty

If there is any difference between this online warranty and the warranty included with your product, this online warranty will apply.

American Weigh Wholesale, Inc. (“American Weigh,” “we,” “us,” or “our”) warrants to the original end-user purchaser that American Weigh Scales, DigitZ, Fast Weigh, Blade, and Peachtree products distributed by us (the “Products”) will be free from defects in materials and workmanship under normal use.

Warranty Period

The warranty period begins on the original date of purchase and lasts for the period listed below, depending on the brand:

  • American Weigh Scales: 10 years
  • Fast Weigh: 5 years
  • Peachtree: 5 years
  • DigitZ: 5 years

Authorized Sellers Only

This warranty applies only to Products purchased directly from American Weigh Wholesale, Inc. or from an authorized seller, unless otherwise prohibited by law. We reserve the right to deny warranty claims for Products purchased from unauthorized sellers, including unauthorized websites.

What This Warranty Does Not Cover

This warranty does not cover damage or defects resulting from:

  • Misuse, unreasonable use, or neglect
  • Overloading the scale
  • Dropping, impact, or physical shock
  • Accidents
  • Improper service or calibration
  • Opening, tampering with, modifying, or disassembling the Product
  • Repairs or alterations performed by anyone other than an authorized American Weigh service provider
  • Use of unauthorized parts or accessories
  • Normal wear and tear
  • Any cause not related to defects in materials or workmanship

 

Any attempt to open, repair, or modify the Product by an unauthorized party will void this warranty.
Accessories and removable parts (such as batteries and AC adapters) are not covered. We do not service or honor warranties from other manufacturers.

Warranty Service

During the applicable warranty period, we will repair or replace a defective Product at no charge, at our discretion. If the Product has been discontinued, it will be replaced with a comparable model.

Proof of Purchase Required

Warranty service requires valid proof of purchase showing:

  • The Product purchased
  • The purchase date
  • The retailer where the Product was purchased

Without proof of purchase, warranty claims will not be honored.

How to File a Warranty Claim

To submit a warranty claim:

Shipping and Returns

If return of the Product is required:

  • You are responsible for shipping costs to our warranty processing center
  • Please use a shipping method with delivery confirmation
  • We are not responsible for lost or damaged returns due to improper packaging
  • Please include your name and RMA document with the Product for faster processing

International customers are responsible for all inbound and return shipping costs, as well as any customs duties or fees, and authorize us to charge these costs to the credit card used for the order.

Products must be clean and free of foreign substances. We will not service contaminated Products and reserve the right to dispose of them without providing warranty service.

Failed Warranty Policy

If your Product is unintentionally damaged or you cannot provide proper warranty documentation, you may qualify for our Failed Warranty Policy. Under this policy, you may purchase a replacement Product at a discounted price, which includes return shipping. Please contact Customer Service for details specific to your model.

Legal Limitations

This warranty is the only warranty provided. Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty. Some states do not allow limitations on implied warranties, so these limits may not apply to you.

American Weigh Wholesale, Inc. is not responsible for any special, incidental, or consequential damages arising from the use of the Product. Some states do not allow these exclusions, so they may not apply to you.

This warranty gives you specific legal rights, and you may have other rights that vary by state.

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